It's officially a new year and that means it's time to pack up the decorations, reset your early alarm, hit the gym and return those unwanted gifts. It's true, January 3rd is informally called National Returns Day. It is said that returns will hit a peak this year on January 3rd with 1.3 million packages–up 8% from last year.
While gifters may be sad that their package didn't hit the mark, shoppers are excited about how easy the returning and shopping process has become. With the print of a label and a click of a button shoppers can now get everything on their holiday wish list with ease.
Technology has certainly helped make returns easy for shoppers, but it is still largely confined to durable goods and gifts. As shoppers get used to exchanging and returning with ease, will other categories adopt these best practices? Could shoppers one day be able to return their Amazon Pantry order or their Instacart delivery if they are not pleased? We will have to see what the future has in store. Until then, Happy National Returns Day.
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