Give credit to Nike for still being able to shock America. On Labor Day, the popular shoe brand celebrated the 30th anniversary of its “Just Do It” slogan with a controversial new commercial. The ad featured Colin Kaepernick, who’d become one of the most polarizing figures in sports by taking a knee during the national anthem.
By day’s end, social media was buzzing with reactions—not all good. Some were burning their shoes in protest. #Nikeboycott became a hashtag on Twitter. By Tuesday, Nike’s stock prices had dropped 3%. Most consumers were left wondering, “What was Nike thinking?” Whether they tweeted about it the next day or not, they found themselves gazing at their sneakers, forced to take sides. Should they stand with Nike, or join the boycotters?
To understand Nike’s agenda, it’s important to understand the idea of tribalism—and how it applies to marketing. For millennia, mankind has functioned as a network of tribes. Historically, this was done for protection: The bear might get one of us, but it can’t get us all. Today, people engage in tribalism as a way to share their lifestyles, values and beliefs.
Brand tribalism is an extension of this, a way for us to connect to others who hold similar beliefs about a brand. We support a brand not only out of utility, but because it helps us share something about ourselves to others. Think of Lululemon, Starbucks and Trader Joe’s. When we align with a brand, we create a social link that identifies us to the rest of the world.
While news of the Kaepernick controversy spread like wildfire, an understanding of the financial implications became apparent a little less quickly. Even though the company’s stock dropped initially, online sales surged 31% in the days after. Ten days out, Nike’s stock had recovered, even surging to record yearly levels. But at what risk? Some shoppers said they would never shop Nike again. Good thing for Nike, they happen to know two crucial things about their customer base: 1) Two-thirds of their shoppers are less than 35 years old; 2) Millennials are likely to support brands that take on important social issues.
So, did Nike simply cull down its tribe, replacing some of the older members with a new, hipper following with more purchasing power? Whatever its intentions, Nike gets props for knowing its shopper tribe inside and out. The brand understands that sometimes it’s important to inspire and nurture them. Maybe even to challenge them.
Contributed by: Robert Stahl, Integer Dallas
Image Source: Unsplash